– Explain why good communication skills are important.
– Pinpoint what makes such skills hard to master.
– Describe models of and methods for communication.
– Understand how preconceptions and limited perceptions interfere with communication.
– Define nonverbal communication.
– Rephrase blunt phrases to prevent offensiveness.
– Demonstrate the ability to craft professional email messages that are clear yet courteous.
– Develop an action plan to improve communication skills.
The management of diversity and inclusion has evolved from “counting the numbers” to “making the numbers count.” Organizations that no longer look at inclusion as having a good mix of diverse people, but as a way to fully engage employees, partners and customers have an opportunity to compete globally. Diversity and inclusion must be embedded in an organizational culture to make a positive impact on performance.
This course differentiates diversity from inclusion and how organizations often miss the real opportunity. Students assess three levels of inclusion and identify evidence that can be used for each level to assess presence and effectiveness. HR executives and leaders share their perspective on diversity and inclusion and how they made the shift to inclusion at organizational, managerial and work group levels.
